Payment, Shipping, Returns
We welcome payment by Paypal, Visa, Mastercard, Maestro (Switch) or Solo. Normally, no payment is taken until your goods are shipped. If payment is taken on the understanding that we can supply, then we can't get the yarn within a day or two, or within your expectation of reasoneable delay, do ask for a refund. We're happy to oblige.
We use Royal Mail first-class for orders within the uk, Royal Mail Small Packages airmail for international orders. Shipping charges are calculated by weight, on an 'at cost' break-even basis.
International customers should note that the Small Packages tarriff, which we have found to be the most economical and speedy method, is limited to 2kg. If your total order weight exceeds 2kg, your order will be split into packages of 2kg or less.
All our prices include UK VAT at 17.5%, except books, which are VAT-free.
Yarn orders over 30 ukpounds delivered outside the EU will not be charged VAT!
Please note that we are not responsible for local taxes, including customs and import duties, in your area. Some countries have stricter regulations than others, but we rarely hear of customers incurring extra charges on delivery. If you are charged extra, please let us know so that we can better advise other customers in your area.
The Knitting Bag
The Knitting Bag is a simple, secure way to make your purchases. It keeps track of your items and their total weight, adds a small amount for packaging weight and calculates shipping costs.
Browse our products, adding items to the bag as you go. When you're ready to check out, click on the purple knitting bag icon to see or edit your items, which are listed with a subtotal. When you're happy with your order, Click the green 'next step' button to checkout.
The next screen adds your shipping amount and the final step gives you a printable order summary. Check the details, scroll down and enter your payment details, click submit, and you're done! Shortly (or Shirtly) after, you'll receive a confirmation email. Paperwork will follow inside your package.
Note that until you reach the payment stage, you won't see the little 'padlock' icon in your browser (denoting Secure Sockets Layer encryption) . From the moment you enter your payment details, your data is safely protected by 128-bit encryption.
And finally - please avoid using the 'back' button in your browser while you're in the Knitting Bag. Your items may be lost!
We do not give cash or card refunds on goods that are not faulty. We will credit you for unwanted yarns returned in saleable condition (clean, unfaded, with ball bands in place and unmarked) within two months of purchase. Your statutory rights are not affected. Remember to use our new postal address: 58 HUDDERSFIELD ROAD, HOLMFIRTH HD9 3AZ.